Shipping Policy

Last updated: [August 2025]

At Fullystep.com, we want to make your shopping experience as smooth as possible. Below you will find all the key details about our shipping practices.

Shipping Availability

We ship worldwide 🌍.
However, delivery is not available to the following countries due to carrier restrictions:
Burundi, Cuba, Eritrea, Iran, Iraq, Kosovo, Liberia, Libya, Nevis, North Korea, Somaliland, South Sudan, St Eustatius, St Helena, Syria, Tajikistan, Yemen, Russia, Ukraine, Puerto Rico.

Shipping Costs

• Free standard shipping on all orders.

• No minimum purchase required.

Processing & Delivery Times

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Standard delivery typically takes 5–15 business days, depending on your location.

• In rare cases (customs delays, high seasonal demand, extreme weather), delivery may take up to 21 business days.

You will see the estimated delivery time at checkout before you confirm your order.

Order Tracking

As soon as your order has shipped, you will receive a confirmation email with a tracking number.
You can track your shipment directly through the link provided.

If you encounter any issues with your tracking information, please contact us at:
📧 info@fullystep.com

Delivery Details

• Orders can be delivered to home or business addresses.

• Unfortunately, in-store pickup is not available.

• Once an order has been processed, we cannot change the shipping method, combine multiple orders into one shipment, or delay the delivery.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
These charges vary depending on the destination country.

Non-Delivery

If a package cannot be delivered due to an incorrect address or refusal of delivery, it may be returned to us.
Once received, we will process a refund according to our Return & Refund Policy.

Questions?

If you have any questions about shipping, please reach out to us:
📧 info@fullystep.com